At Kicks & Couture, we aim to deliver your order safely and on time.

Delivery Time

Orders are usually delivered within 4–7 working days after confirmation. Delivery may take longer during public holidays, sales, adverse weather conditions or other circumstances beyond our control.

Order Confirmation

After placing an order, customers may be contacted through phone or WhatsApp for confirmation. Orders with incomplete or incorrect information may be delayed or cancelled.

Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, tracking details may be shared via SMS, WhatsApp or email, where available.

Delivery Attempts

Please ensure that your phone number and delivery address are correct. If the courier is unable to deliver due to an incorrect address, an unavailable recipient or unanswered calls, the parcel may be returned to us.

Product Condition

As we deal in thrifted and pre-loved items, each product is carefully inspected before dispatch. Minor signs of previous use may be present and will not be considered shipping damage.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery and provide clear photos or an unboxing video for verification.

For further assistance regarding your shipment, please contact the Kicks & Couture customer support team.